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Home >> Citizen Centre >> Right to Information Act, 2005 >> Public Authority

Success Stories

Mrs Bhaduri uses RTI to get a blocked sewer repaired.

Former Ambassador of India to Portugal, Mrs. Madhu Bhaduri filed a RTI application with the Delhi Jal Board (DJB). Her mother lives in Hauz Khas, block K and had been complaining about a blocked sewer for a month. Mrs. Bhaduri spoke to the Junior Engineer(JE) to get the matter looked into as the block had started to stink and mosquitoes had become a big problem. The Engineer simply said he'd look into the matter and that the DJB was using very heavy machinery to rectify the problem and did nothing.

Mrs. Bhaduri filed a RTI application in which she asked:
I live in K – 36/A Hauz Khas Enclave, New Delhi- 16. For an entire month the sewerage system of block P and K has been blocked. On December 7, I spoke to JE and was assured that the situation will improve and that the DJB has been using heavy machinery to rectify the problem.
So far no action has been taken. Our complaints have only been answered through false reassurances that the problem will be taken care of. As a result of the slack behaviour, the residents are compelled to live in unhygienic conditions; our entire block smells and has become a breeding ground for mosquitoes.

Please provide the following information:

What has been the daily progress report made on our complaint made to Junior Engineer on December 7, 2005?
Provide names and designations of officers in charge of handling my complaint.
Provide copy of inspection report prepared on the complaint.
What departmental action will be taken against defaulting officers?
What is the stipulated time of responding to public grievances?
What is/are the reason(s) for the sewer being blocked in our area? What are the steps taken to solve this problem?
Provide names and officers who are responsible for the stink in our block as a result of the blocked sewer.
Will the officers be responsible for health risks that the residents are being exposed to as a result of not acting on our complaint?
Will the DJB reimburse the medical bills for health problems caused to the residents for the month of December 2005? How? Please provide details of procedure.

Within a few days, Mrs. Bhaduri received a phone call from the JE saying that he was personally dealing with the complaint. He told her that he was standing right outside her mother’s house and getting the sewer lines cleaned. Later he went to her mother's house, touched her feet and told her that he would take care of the problem. Mrs. Bhaduri is now eagerly awaiting the reply to her application.

Source: http://yahoogroups.com/group/humjanenge

Vijay Kumbhar makes an application to HPCL to check the erratic supply of gas cylinders.

After lot of complaints from his wife and neighbours about the irregular supply of gas cylinders by the LPG dealer, Mr Vijay Kumbhar filed a requisition with Hindustan petroleum (HPCL) asking for details of distribution of LPG cylinders by M/s Kankria gas agency.

Copy of application:

1) How many domestic and commercial cylinder gas customers does the Kankria gas agency have (the period of information 1st April 2004 to 30th November 2005) and if there has been any fluctuation in number of customers in any month?

2) Number of domestic and commercial customers having one and more than one cylinders?

3) How many gas cylinders did the Kankria gas agency procure from HPCL between 1st September 2005 and 30th November 2005? Details of demand and supply to be given date wise.

4) Details of the demand and supply of cylinders to the customers of Kankria gas agency (period between 1st September 2005 and 30th November 2005) to be given in following format:

Consumer’s name and
consumer no

No. of cylinders

Domestic /commercial

Date of booking the cylinder

Date of delivery

5) Whether the HPCL has taken any action against any gas agency in Pune for erratic distribution of gas cylinders? If yes, then names of such agencies and action taken against them.

Thanks
Vijay Kumbhar

He had filed the requisition at about 1 pm and at about 2.45 pm his wife called to inform him that the dealer had sent the cylinder and was asking for his cell number. The dealer was under the impression that Mr Kumbhar had lodged a complaint against him. The dealer called Mr Kumbhar the same day to apologise to him and assured him of regular supply of cylinders henceforth.

Source: http://yahoogroups.com/group/humjanenge

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