Virtual Pune
 
  
Channels - :. Art & Culture   :. Romance   :. Education    :. Spirituality   :. Fashion   :. Helpline    :. Real Estate   :. NRI   :. Citizen Centre   :. Kids
Quick Links :   Movie/Theatre Search  |  Movie Review  |  Events Calendar  |  Jobs & Career  |  Business  |  Home
 
 
   
 
Procedure for filing a complaint
 
Filing a complaint
Q. Who can file a complaint?
A.

The following can file a complaint under the Act:

  • A consumer
  • Any voluntary consumer organisation registered under the Societies Registration Act, 1860 or under the Companies Act, 1956 or under any other law for the time being in force
  • The Central Government
  • The State Government or Union Territory Administrations
  • One or more consumers on behalf of numerous consumers, having the same interest (Class action complaints)
 
Q. What constitutes a complaint?
A.

Under the Act, a complaint means any allegation in writing made by a complainant in regard to one or more of the following:

  • Any unfair trade practice as defined in the Act or restrictive trade practices like tie-up sales adopted by any trader
  • One or more defects in goods
  • The goods hazardous to life and safety, when used, are being offered for sale to public in contravention of provisions of any law for the time being in force
  • Deficiencies in services
  • A trader charging excess of price
    (i) Fixed by or under any law for the time being in force or
    (ii) displayed on goods or
    (iii) Displayed on any packet containing such good

back

 
Q. Where to file a complaint ?
A.
  • If the cost of goods or services and compensation asked for is up to Rs five lakh, then the complaint can be filed in the District Forum located at Pushpa Heights, Pune Satara Highway, Bibvewadi corner
  • If the cost of goods or services and compensation asked for is more than Rs five lakh , but less than Rs 20 lakh then the complaint can be filed before the State Commission notified by the State Government or Union Territory concerned
  • If the cost of goods or services and compensation asked for exceeds Rs 20 lakh then the complaint can be filed before the National Commission at New Delhi

back

 
Q. How to file a complaint ?
A. The procedure for filing a complaint is very simple. It can be made on a piece of paper with the necessary particulars.
  • There is no fee for filing a complaint before the District Forum, the State Commission or the National Commission. (A stamp paper is also not required). There should be 3 to 5 copies of the complaint on plain paper
  • The complainant or his authorized agent can present the complaint in person
  • The complaint can be sent by post to the appropriate Forum / Commission
  • A complaint should contain the following information:-
    (a) the name, description and the address of the complainant
    (b) the name , description and address of the opposite party or parties, as the case may be, as far as they can be ascertained
    (c) The facts relating to complaint and when and where it arose
    (d) Documents, if any, in support of the allegations contained in the complaint
    (e) The relief which the complainant is seeking
  • The complaint should be signed by the complainant or his authorized agent
  • The complaint is to be filed within two years from the date on which cause of action has arisen

    NOTE: For any guidance, you may approach Grahak Panchayat which provides free counselling and legal-aid on consumer related issues.

back

 
Q. What are the remedies available to a consumer?
A.

Depending on the nature of relief sought by the consumer and facts, the redressal forums may give orders for one or more of the following relief:
(a) removal of defects from the goods
(b) replacement of the goods
(c) refund of the price paid
(d) award of compensation for the loss or injury suffered
(e) removal of defects or deficiencies in the services
(f) discontinuance of unfair trade practices or restrictive trade practices or direction not
to repeat them
(g) withdrawal of the hazardous goods from being offered to sale or
(h) award for adequate costs to parties

back

 
Q. What is the procedure for filing an appeal?
 

If the consumer is not satisfied with the decision of the forum, then he may prefer an appeal against the decision.

  • Appeal against the decision of a District Forum can be filed before the State Commission within a period of thirty days.
  • Appeal against the decision of a State Commission can be filed before the National Commission within thirty days.
  • Appeal against the orders of the National Commission can be filed before the Supreme Court within a period of thirty days.

Note: 1) There is no fee for filing appeal before the State Commission or the National                   Commission.
           2)  Procedure for filing the appeal is the same as that of complaint, except the                   application should be accompanied by the orders of the District/State Commission                   as the case may be and grounds for filing the appeal should be specified.

back


 
Advertise  |  In the Media  Feedback  |  Legal Disclaimer
All Rights Reserved.  No content, Images & animations of this site is permitted to be copied, reproduced or translated in any language without prior permission in writing from virtualpune.com. Content violations will be strictly dealt with. For any information contact webmaster@virtualpune.com
©  2000-2006 Riva Logic Technologies Pvt. Ltd. Website design, Development & Search Engine Optimization by Riva Logic Technologies Pvt. Ltd.